Contact Kent Water Damage Restoration Pros

What to Have Ready When You Call

Have 5 details ready when you call:

What happened and where: where the water came from and the rooms or floors it reached.
When it started: the time it began and whether water is still flowing.
What kind of water: a supply line or appliance, a ceiling leak from above, or rain and floodwater from outside.
Home or business: the type of property, and whether neighbors, tenants or other units are affected.
Insurance company: the name of your insurer if you plan to file a claim.

Those details let the contractor plan the right equipment before arriving. While you wait, shut off the water at the fixture or main valve, stay clear of outlets in wet rooms, and photograph the damage before anything is moved.

What Happens After You Call

Calling starts a 3-step process:

You call the number on this page and describe the problem.
A local water damage restoration contractor confirms the details and arranges the visit.
The contractor gives you a quote before any work starts.

Frequently Asked Questions About Water Damage Restoration

Should I check the crawlspace before I call?

Only if you can do it safely from the access hatch with a flashlight. Do not crawl in if there is standing water or wiring nearby. Saying on the call whether you saw water down there helps the contractor bring a pump.

The pipe has been fixed. Do I still need drying?

Usually. Water already in carpet pad, walls, insulation and the crawlspace keeps spreading after the leak stops. The EPA advises drying within 24 to 48 hours to prevent mold (EPA), and Kent's damp winters make that harder without equipment.

Can a business call the same number?

Yes. Homes, offices, warehouses, medical offices, hotels, stores and churches all use the same number. Say on the call what kind of property it is and whether the space needs to stay open during the drying.